Returns and refunds

Short version: stock pieces can come back within 30 days. Personalized pieces cannot, unless something is wrong with them. Either way, if there is a defect, it gets made right.

Ready-to-ship pieces

Anything bought as a ready-made piece that has not had wording added can be returned within 30 days of delivery for a full refund of the item price. It needs to come back unused and in the condition it arrived in.

  • Email hello@flxwoodworks.com with your order number first so the return is expected.
  • Return shipping is on you unless the piece was defective or arrived damaged (see below), in which case a prepaid label is sent.
  • Original shipping is not refunded. Refunds go back to the card used at checkout within five business days of the piece arriving here.

Personalized and custom pieces

A sign cut with your wording cannot be resold, so personalized pieces are not returnable or refundable except for a defect or shipping damage. That covers custom signs from the designer and any shelf item you added a name, date, or address to.

To keep that fair, the site never cuts anything you have not approved:

  • The preview is the proof. The designer shows the wording, lettering, wood, and size exactly as they will be cut. Before checkout you confirm you have checked the spelling.
  • Once you confirm, the wording is cut as typed. Spelling, capitalization, punctuation, and spacing that match what you approved are not defects.
  • Spotted a typo right after ordering? Email straight away with your order number. If cutting has not started, the wording can be changed at no charge.

Defects and shipping damage

Solid wood varies, and that is the point: grain, color, and small natural marks differ from board to board and from the on-screen preview. Those are not defects. A crack, a cut that does not match the approved wording, a finish problem, or a piece that arrived broken is.

  • Email photos of the problem and the packaging within 14 days of delivery.
  • You choose a remake or a full refund, including shipping. Remakes of custom pieces use the wording you already approved.
  • Keep the packaging until it is sorted, as the carrier may want to see it.

Cancellations

Any order can be cancelled for a full refund before work starts. Custom pieces usually go to the machine within a day or two of payment, so the sooner you write, the better. Once a piece has been cut, the personalized rules above apply.

Questions

Write to hello@flxwoodworks.com with your order number (it starts with FLX-) and you will hear back within one business day.

Last updated November 2026.